dollywood refund policy covid dollywood refund policy covid

Your child will be measured by a Dollywood Host and given a color-coded wristband which helps you and your children quickly identify which rides he or she is tall enough to ride. Part of the park's draw is its picturesque setting. Changes to reservations that involve a reserved group meal, Dolly Parton's Stampede and/or Pirates Voyage must be made at least 2 weeks prior to your scheduled visit date. Companies are having to dig deep for refunds and some have been refusing, or pressuring people to accept vouchers and the Competition and Markets Authority (CMA) has set up a COVID 19 Taskforce to . Doggywood is a one-of-a-kind, climate-controlled indoor dog care facility located at Dollywood that is offered to Dollywood and Dollywood's Splash Country guests. Shark Tanks Kevin OLeary blasts Ocasio-Cortez: She kills jobs by the Florida bill would require bloggers to register before writing about DeSantis. I am sorely disappointed in Dollywood and their staff. Strollers (single and double), wheelchairs and electronic convenience vehicles (ECVs) are available day of visit, first come, first served. Alcoholic beverages of any type unless such beverage was sold to the guest within the Property by a vendor designated and approved by Herschend. Option #2: If that doesn't reveal your Pass and you have recently renewed or purchased that Pass, try your recent Orders module.Once there, click/tap the arrow on the far right of your recent order. Otherwise, your groups refund will be adjusted accordingly. Reservations consisting of park admission tickets and cash value meal vouchers only may be made up until the day of your visit. Costume masks. Please note that changes may occur at any time, based on available public health information. Dollywood: Best part was leaving with a full refund - See 18,438 traveler reviews, 6,604 candid photos, and great deals for Pigeon Forge, TN, at Tripadvisor. Social distancing. You will need your Season Pass ID and the phone number associated with your pass.To purchase a new pass:Go to the Season Passes page on dollywood.com. Subscribe to our newsletter, special offers and promotional emails. . The Robert F. Thomas Chapel was shored up in spots, received a new cedar-shingle roof and had its entrance/exit ramp widened. We are excited that you are interested in purchasing a new Season Pass! With a My Dollywood Account, you will be able to easily access your Season Pass and perks like Bring-A-Friend tickets and exclusive discounts. We offer both Regular and Unlimited TimeSaver options. Must not wear garments or carry items that display objectionable material in a family environment, including obscene language or graphics. Dollywood is granting those on a case by case . They will not be distributed just because it rains. The University has been open throughout the pandemic, even while much of the work has been done remotely. Our operating days and hours vary; please check our Calendar. Check refunds may take up to 15 business days. Please contact our office at (888) 428-6789 to change your visit date. TimeSaver Passes allow you expedited access to lines at select* rides. Delta Air Lines has updated its policies for workers who get sick with the coronavirus, soon after the Centers for Disease Control and Prevention shortened its recommended isolation . According to the company's website, on April 12, masks were made . If you are having an authorization issue on your payment for your renewal, please check the zip code on the billing address within the checkout page. Ask any Host for assistance or directions. That is a common issue that we have seen. You'll find them at Aunt Granny's, Miss Lillian's Smokehouse and Fried Chicken, Hickory House BBQ, Grandstand Café, Red's Diner and Victoria's Pizza. About Our Returns Policies. All tax rates are subject to change without notice. Taking advantage of Dollywoods Centralized Measuring service early in the day can help you and your family avoid the disappointment and frustration of waiting in line only to discover your little ones are not tall enough to ride. If your child is old enough, designate an easy-to-find meeting place to gather if someone gets lost. A Dollywood Host will provide you with detailed information about our rider requirements to help you make well-informed decisions to safely, comfortably and conveniently experience our rides. Children can ride if they meet the minimum height requirement established by the rides manufacturer to ensure Guest safety. For owners who really want to pamper their pooch, four cottages are available, or smaller kennels are available. Dollywood announced on Friday afternoon that they would not be opening for the season over coroanvirus concerns. Herschend is not responsible for duplicated, damaged, lost, or stolen Tickets. on April 12, masks were made optional in outdoor areas of the park where social distancingis in place. We love theme parks and have been to a couple that are doing the precautions for Covid correctly. These lockers are a one-time fee of $10 for the day. Weapons are not allowed on the premises, including knives with blades longer than 3 1/2 inches. Discounts are available when purchasing multiple daily refill mugs. Have a safe and enjoyable experience while visiting Dollywood and remember the following: We do not have a limited activity ticket. Please call (888) 428-6789 before returning tickets for assistance on your groups refund. Passholders are required to have aMy Dollywood Accountwhen purchasing online. Dollywood is NOT. There were also multiple markings on the floor regarding safe distances. . Step 1: On the Link Passes page, click/tap "Remove From Account" on the linked passes table that you feel is not renewable in error, Step 2: On that same page, select "+Add Pass" to re-link that pass. Doug Lederman. May 6, 2021. Passholders who have received a refund, will need to purchase a new pass. Limited Park Capacity, Advanced Reservations Required. Due to the nature of some attractions, service animals may not be permitted to ride or enter certain attractions. Customers might be unsatisfied with their order for a number of reasonsit arrived damaged, they ordered the wrong size, or it simply didn't meet their expectations. We understand that rain can sometimes lessen your park experience and we are happy to have you visit us again! Yes, we offer group rates for groups of 15 or more paying Guests. I get it. Over the last 30 season . Contact your local chapter to determine if tickets are available. Rain checks will be valid for one-day admission on any operating day in the current operating season. Frequently Asked Questions. Refer to the Entertainment Schedule and Park Map upon arrival or online (when available) before you arrive. Any park restaurant (this does not include concession stands) can assist you with warming a bottle. Returns and refunds are a part of doing business online. (During our Smoky Mountain Christmas celebration, the service begins at 5:30 p.m.). A valid photo ID is required to be presented at time of all credit card purchases. To purchase a new pass or a pass that is exclusively offered to a select group, please visit theSeason Pass pageand make your selections. Like many parks that are reopening across the nation, Dollywood is requiring (nearly) all guests to place reservations before their arrival. Person upgrading used admission ticket must be present to complete transaction. With aMy Dollywood Account,you will be able to easily access your Season Pass and perks like Bring-A-Friend tickets plus exclusive discounts and speedy renewal. Rain checks MUST be obtained before leaving the park. perform the rentals of ECVs, Wheelchairs, Strollers, and Lockers to include all sales functions, rental agreements, refunds, and exchanges . At Dollywood's Splash Country, look for Centralized Measuring on the left before you cross the first bridge. Park Hours Sign In | Register Search. Although there is no microwave available, Dollywood's Baby Care Center located in Showstreet offers a private feeding and diapering facility. Restrooms with vending facilities are in Rivertown Junction, Craftsman's Valley, Country Fair and Jukebox Junction. Guest should call 1-800-DOLLYWOOD to discuss specific options. The Flexible Refund Policy is applicable only to reservations booked before December 9, 2022. Upon such revocation or confiscation, the applicable Guest and all members of their party shall have no right to remain in, on, or about the Property. Please see our Entertainment section for more information. Dollywoods Splash County's easy-to-use TimeSaver H2O line management system lets you avoid long lines at select rides. Guests must use designated walkways throughout the Properties. Recommended experiences in and around Pigeon Forge. *Initial parking fee is non-refundable for Gold and Diamond Season Passholders. Crime. DO NOT enter into any restricted areas including ride perimeters and designated employee areas. Additionally, Dollywood's DreamMore Resort and Spa guests receive a complimentary TimeSaver for each day they visit Dollywood. Dollywood is pleased to offer a variety of parking options based on our guests' needs. Yes, sometimes you go to try out a bucket list of rides. . Operating hours of Properties are subject to change without notice and without liability to Herschend. Dollywood is located in Pigeon Forge, Tennessee, 35 miles southeast of Knoxville, off I-40 at Exit 407. Plus, learn more about TimeSaver H2O and how you can enjoy More Time, Less Wait! Taking advantage of our Centralized Measuring service early in the day can help you and your family avoid the disappointment and frustration of waiting in line only to discover your little ones arent tall enough to ride. Shirts, Shorts, Pants, Dresses or Skirts must be worn at all times. Water fountains are located near many restrooms, or bottled water may be purchased at most food outlets. Commercial photography, videotaping, and recording of any kind is prohibited. Rain Checks are not available for Season Passholders. For Dollywood rides, you can also find height requirements on the mobile app. I will not go back to Dollywood this year I wasted my money on a season pass They refuse to refund my money.You can not enjoy the park when all the shows are closed and most of the restaurants are closed. View job description, responsibilities and qualifications. A good refund or return policy can help protect your company and win your customers' trust, but making sure your language is clear and concise is extremely important. Park Hours Sign In | Register Search. Masks will still be required in indoor areas,inticketing areas, at park entry, in lines, on rides and trams, and in congested outdoor areas. We do not offer AAA discounts at Dollywood or Dollywood's Splash Country. Passholders who have missed an Installment Billing payment will need to contact 1-800-Dollywood before you can renew your passes. Dollywood and Dollywood's Splash County will reopen June 17. Dollywood has . This length of time in line with no one being reminded to wear a mask was not acceptable. Dolly Parton's Dollywood Parks and Resorts announced Wednesday that it will reopen its properties . Apologies for this! On Feb. 26, StubHub's general counsel was hailing the company's . Dollywood is pleased to offer both Daily and All Season Refill Souvenir mugs. Groups refunds will be given in the same manner that payment was made. I never saw or heard anyone remind visitors to keep their mask on. Temperature checks will no longer be required before entry for the public and employees, but people will still have to do self-assessment health screenings before entering the park. Smoking is strictly forbidden on all rides, queue lines, indoor theaters, attractions, shops and restaurants. Taking advantage of Dollywoods Centralized Measuring service early in the day can help you and your family avoid the disappointment and frustration of waiting in line only to discover your little ones arent tall enough to ride. Resort Guests can park for FREE at DreamMore Resort and take a shuttle to both parks. *Please note: Doggywood can only accommodate dogs. Ticket prepaid at least 2 weeks in advance will be shipped to you at our expense, upon request. The following provisions apply to the Purchase of all Items at or related to the properties owned or operated by Herschend (each, a Property and collectively, the Properties) or during your participation in any activity led, organized, arranged, promoted, and/ or sponsored by Herschend, whether taking place on the Properties or elsewhere (collectively, Herschend Activities): Make Dining Reservations at Song & Hearth. Depending on the time of year, some days at Dollywood can be less crowded than others. Answer 1 of 8: We are planning a family vacation to PF for the first week in August and we always try to go to Dollywood, and like to go first thing when they open for the day. Theater seating is on a first-come, first-served basis, so planning ahead can be helpful. If it is raining when you leave the Park and your visit is shortened by the rain, you can request a Rain Checkjust ask. Published on March 15, 2021. 2700 Dollywood Parks Blvd.Pigeon Forge, TN 378631-800-DOLLYWOOD, 2525 DreamMore WayPigeon Forge, TN 37863Reservations: 1-800-DOLLYWOOD (Option 2)Resort Front Desk: 865-365-1900. are your best value if visiting more than one time during the season. Dollywood's Splash CountryAn ATM is located at the front entrance of Riverside Trading Post. Next week's opening schedule is 10:00 am M, W, F, Sa & Su, 6. If you smoke, please utilize the many designated smoking areas indicated on the Guide Map. Be sure to double-check operating hours before your trip. The park will reopen to the general public on Wednesday with limited capacity and mask regulations. - See 18,433 traveler reviews, 6,602 candid photos, and great deals for Pigeon Forge, TN, at Tripadvisor. Review tags are currently only available for English language reviews. There are multiple reasons for this but contact us if you would like to renew that pass. Yes. As Dollywood's and Dollywood's Splash Country's schedules vary greatly, please check theOperating Calendarfor specific operating dates and hours. No one was even trying to social distance and many, MANY could not be bothered to where a mask, even when the temperature made wearing one comfortable. There are no refunds for partially used tickets. However, they are responsible for 2.5% county amusement tax and 1% county food tax on prepared food. International Returns. For Dollywood's Splash Country visitors, we offer TimeSaver H2O, a convenient line reservation system that allows you to reserve a position in line for many of the water parks most popular attractions-- without standing in line! Dollywood: Consistent Covid Policy please - See 18,438 traveler reviews, 6,604 candid photos, and great deals for Pigeon Forge, TN, at Tripadvisor. Other times". Tickets are non-refundable, non-transferable, and will not be exchanged. During the Christmas season, weekdays are your best bet. In the event of occasional inclement weather, we may need to close some or all of our rides. Commercial photography/videography must be approved in advance by Dollywoods Public Relations Team and approved vendors must be escorted throughout the shoot. Show schedules are typically published no later than two weeks in advance, but are still subject to change. Our Ride Accessibility Center is available to serve our guests who have an accessibility need and would like to enter an attraction through the accessibility entrance. You can apply your paid one-day admission toward the price of a season pass. Dollywood has always been proud to assist our military families. Final counts on reservations that include Dolly Parton's Stampede/Pirates Voyage tickets as well as reserved/catered group meals are due 2 weeks in advance. For instance, in the spring, Thursdays are less crowded. Refund Policy: No refunds or exchanges on any attraction, event or show tickets with the exception of tickets to Walt Disney World Parks. Children can ride if they meet both the minimum height requirement and additional rider requirements as established by each ride's manufacturer to ensure guest safety. Preferred Parking is available at both Dollywood and Dollywood's Splash Country for an additional charge. You will be sent through a page where you simply tell us how many passes of each type you would like. Dollywood is happy to publish wait times for its most popular rides so you can spend less time in line and more time creating memories. 2700 Dollywood Parks Blvd. Established in 1986. Each January and February the Entertainment department conducts auditions in several cities and at Dollywood. Several Dollywood eateries offer kids' meals. Return Costs. Your purchase of a Ticket and entering the premises constitutes your agreement to and acceptance of the Terms of Sale. Doggywood is located adjacent to Guest Services at Dollywoods Front Gate. You can find your Pass ID as well as your barcode in your online account, too.Option #1: Passes moduleOn your Account Overview page, click/tap on each pass to expand and see that pass's details. Dollywood's Splash CountryDollywood's Splash Country's Calming Area is a private, gated environment with natural surroundings, rocking chairs, therapy balls, a chalk board and a weighted lap pad.To gain access to this area when you visit the park, stop by Splash & Dash, the Hospitality Booth, or the Safety Office and a Host will assist you. We do not accept partial payments or deposits. The black diamond indicates a high thrill attraction; the blue square indicates a moderate thrill attraction; and the green circle indicates mild thrill attraction. This program is easy; heres how it works: The entire group enters through the regular guest line where the ride Host will explain and facilitate the Parent Swap. (Strollers and/or loose articles are not permitted.) Reservations consisting of admission tickets and/or cash value meal vouchers only may be paid in advance or upon arrival. More information can be found at the link below. and . Walk, dont run. Since we had to add these entitlements to your account after your purchase, we are unable to add them to the Entitlements section within your account. Lost and Found opens one hour after park opening and closes when all guests are out of the park. Weapons of any type, including without limitation, firearms, ammunition, tasers, pepper spray, mace, and knives (with a blade longer than 3.5 inches), any item designed to be utilized as a weapon, and any item that appears to be either of the foregoing. If the linked pass is NOT eligible for renewal, the pass will not be selectable on the Link Passes page. Footwear without heel straps is not permitted on Barnstormer, Sky Rider, Waltzing Swinger, and Wild Eagle. Dollywood Reservations during COVID. Dollywood offers the chance to enjoy the thrill of a theme park in the natural beauty of the Great Smoky Mountains. PIGEON FORGE, Tenn. (WATE) Season passholders were the first guests to experience Dollywood on its delayed opening day Monday due to the COVID-19 pandemic. DollywoodATMs are located in the Dollywood Emporium, near the one-day ticket windows, in Rivertown Junction at the Mountain Laurel HOME, in the Village at Temple's Warehouse & Mercantile, in Country Fair near Skeeball and in Wilderness Pass across from Wilderness Pass Plaza. Please see Dollywoods. Country music legend and philanthropist Dolly Parton's amusement park, Dollywood, updated its COVID-19 restrictions this week. We understand that rain can . These can be found in your order confirmation page or email, 2700 Dollywood Parks Blvd.Pigeon Forge, TN 378631-800-DOLLYWOOD, 2525 DreamMore WayPigeon Forge, TN 37863Reservations: 1-800-DOLLYWOOD (Option 2)Resort Front Desk: 865-365-1900, View the Operating Calendar for Dollywood & Dollywood's Splash Country, Learn about all of Dollywood's season festivals, Read about Accessibility at Dollywood and Dollywood's Splash Country, Learn More and/or Purchase TimeSaver at Dollywood, Learn More and/or Purchase TimeSaver at Dollywood's Splash Country, Learn More or Book Your Spot at Doggywood, Make Dining Reservations at Song & Hearth. Without a reservation, all kennels at Doggywood will be offered on a first-come, first-served basis. Australian producers and promoters have made significant changes to their box office policies since 2020 . Enter the park through designated entrances during operating hours only. Unless approved by Dollywood in advance, personal or commercial drones (or other unmanned vehicles) whether piloted on or off property are not permitted. the determination has been made to adjust our COVID-19 requirements. The home improvement chain has extended its standard 90-day return policy to 180 days from the date of purchase on most new and unopened merchandise. Unescorted children will not be admitted to Dollywood. The wristbands correspond to the color-coded information displayed on signs at each ride. Dollywoods easy-to-use TimeSaver line management system lets you avoid long show lines at select shows and rides. Input your details into the refund policy generator below and . Let us answer your questions about what you can expect! Park Hours Sign In | Register Search. Complimentary transportation is provided to the front gate via parking lot trams from designated tram stops (Dollywood theme park only). It's also a good idea to provide easily recognizable identification for your stroller. Complimentary transportation is available between Dollywood and Dollywood's Splash Country via the parking lot trams for all guests wishing to travel to both parks on the same day. A portion of our ECV fleet is available for online reservations each day, and payment is required in advance. Smoky Mountain Cabin guests can also park for FREE. Pets or animals of any kind other than approved service animals (e.g. This transaction must be made on the day of your visit before leaving the Park. PIGEON FORGE, Tenn. One of the country's most popular amusement parks was not immune to the coronavirus pandemic. We reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with Event Rules. Due to health & safety regulations, outside food, beverages, glassware & coolers are not permitted inside Dollywood or Dollywood's Splash Country. and last updated 3:27 PM, Jul 14, 2020. Season pass holders can visit early on June 15 and 16. More about Returns. Simple click/tap the order for $0.00 Amount to get to your added entitlement(s). Upon such revocation or confiscation, the applicable Ticket holder present on any of the Properties or participating in any Herschend Activities (each a Guest) and all members of their party shall have no right to remain in, on, or about the Property. Top Chinese officials and medical experts had been quietly formulating plans over the preceding weeks to dismantle President Xi Jinping's zero-COVID strategy and gradually reopen the . Our group reservation number is865-428-9890. There was lots of hand sanitizer offered and cleaning of the actual ride. Please seeDollywood's accessibility pageorDollywood's Splash Country accessibility pagefor more information. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Free parking applies for visits after Gold or Diamond Season Passes are purchased. With the new "reservation" system in place, I am a bit worried about locking in a reservation early enough to actually get in without knowing what . If the linked pass is eligible for renewal, the pass is selectable on the Link Passes page. Dollywood has temporarily laid off 630 workers during the COVID-19 pandemic. Dollywood is happy to accommodate guests with mobility needs. Weapons and alcoholic beverages are not permitted on Dollywood Property. Weapons of any type and all items listed in the section below titled Prohibited Items are prohibited at the Property or during participation in any Herschend Activity. Having some questions about visiting or booking? Is there enough for my children to do during our visit at Dollywood, or should we wait until theyre older? Instead of carrying your purchases around, please take advantage of our convenient and complimentary Package Pickup service. Your email address will be validated and you will be asked for additional information to continue with your purchasing. Do not create disruption with behavior that is unruly, disruptive or illegal. Enter the park through designated entrances during operating hours only. If you need to return an online purchase, please use our mail-in process. The ACCC has issued advice for consumers and businesses on their rights and obligations if events, flights or travel services are cancelled due to the coronavirus pandemic (COVID-19), or if people wish to cancel their travel plans. Check the Status of Your Refund. ticketing areas, at park entry, in lines, on rides and trams, and in congested outdoor areas. Click herefor a complete listing of rides available to TimeSaver H2O users. Country music legend and philanthropist Dolly Partons amusement park, Dollywood, updated its COVID-19 restrictions this week. A completed & signed copy of your TN Tax Exempt Certificate or 501 (c) (3) determination letter must be presented with each payment. If it has been 4 or more years, you must purchase a new season pass. Proper attire is required at the Properties at all times. When members of a group do not meet minimum height requirements, Dollywoods Parent Swap program provides hassle-free boarding of rides and attractions.