I take the cash as well. Flexible Open Dining: Open dining times are 5:15pm to 9:00pm. For Alaska cruisetours and 6- to 9-day voyages, eligible guests will receive US$100 credit per person to apply toward their shore excursion purchase(s). Onboard credit card account - Holland America Line - Cruise Critic Both casual and dressy attire will be essential during your cruise. Crew Appreciation and Service Charge Policy - Holland America Line No matter where we have gotten Shipboard Credit from, it has always been able to be used for the gratuities (Hotel Service Charge) for the cabin stewards, dining room staff, all the behind the scenes staff. Ships Registry: The Netherlands. Reducing waste:Our waste management approach focuses on reducing the volume and toxicity of waste we generate. Upon embarkation, please make sure you watch the Safety Video on your stateroom/suite TV. From rejuvenating at the spa while enjoying ocean views to making magical memories during once-in-a-lifetime excursions, weve got you covered. Shore excursion Reservation Agents are available Monday through Friday 6 a.m. to 6 p.m. (Pacific), and Saturday and Sunday 8 a.m. to 4:30 p.m. (Pacific). Want to read your email, catch up on the latest news and check your finances? Plan to be at the airline counter at least two hours before flight time for domestic flights and three hours before flight time for international flights. What can I use it for beside food? An 18% Service Charge is automatically applied to all Beverage Purchases, Bar Retail Items, Specialty Restaurant Cover Charges and all For Purchase A La Carte Menu Items. Reservations may be made on board by contacting the restaurant manager. will be reduced by the amount of your OBC when they charge your credit card at the end of the cruise. Kids Program (ages 3 6): All children participating in the youth program must be completely toilet trained and pullup free. Any and. The reduced deposit applies to sailings of 3 days or longer. prior to debark. One cruise last year had over $900 OBC and hotel service charges definitely were paid with it as well as some gambling, spa services, specialty restaurants, OB shop purchases, and of course bar bills. Any additional information concerning currency restrictions, please contact the customs agency in their country. For detailed, up-to-date information on accessibility issues involving tours, we strongly recommend contacting our Shore Excursions Department prior to embarkation at 1-888-425-9376 (locally at1-206-626-7320) or visiting the Shore Excursions Office on board. Holland America Electrical Appliances:**All staterooms are equipped with standard 110 AC and 220 AC outlets. (If you choose to take advantage of Holland Americas cruise Cancellation Protection this payment will be due prior to the cancellation period.) Just to confirm-- we can use OBC for the daily service charge? Please bring the prepaid Gift card (with the Visa/Mastercard/American Express and Discover logo) to Guest Services for processing and do not register it online. Guests who have not completed the required check-in prior to departure time are subject to denied boarding. Any charge against your shipboard account except casino money will go against OBC, non-refundable first. She did not know until I - the worry wort of the family - spent countless hours up late at night researching (much like tonight ;) ) and reading the HAL website. They say can't use for casino, but never any problem here. You should have it available at the gangway when disembarking so please. Alcoholic beverages will not be served to guests under age21. Additional highlights include: Internet stations, travel-related crossword puzzles and large jigsaw puzzle tables. Please fill out the form and return it to the Guest Services as soon as possible. Usually there is a fee required. Select Alaska Roundtrip Seattle cruises and cruisetours booked October 14, 2022, through November 15, 2022, will receive an additional US$100 Onboard Credit per person (US$200 per stateroom). Dining venues vary by ship. Have It All Early Booking Bonus | Holland America Line. Any excess deposit will be refunded to you at the end of the cruise. Early Booking Bonus Offer fares available only on select departures and exclude Grand Voyages and any voyage lasting 5 days or less. Holland America Line Extends Military Onboard Spending Money Offer to Canadians; Now Includes First Responders and Healthcare Heroes for Select Cruises However, if such devices are determined to pose a hazard, they will be removed and returned the last day of the cruiseprior to debark. Safety: For 140 years, the safety and security of our guests has been our highest priority. http://boards.cruisecritic.com/showthread.php?t=936846, http://boards.cruisecritic.com/showthread.php?t=1081612, http://boards.cruisecritic.com/showthread.php?t=1025957. Please note that minimum age for guests using the fitness center is 16. at savings of 20-60% below U.S. prices. With this in mind, the following emergency phone numbers are available for your use. You may also make advance rental arrangements prior to departure and have a wheelchair delivered directly to the ship. Luggage Direct and Luggage Forward two different services offering a variety of services with the sole purpose of easing your travel! The Crew Appreciation is a daily amount for each guest that will be automatically added to your onboard account for your convenience, to recognize the efforts of a wide variety of crewmembers who contribute to the experiences of all our guests. The ships estimated arrival time at the port of disembarkation is shown on your cruise itinerary. We don't do spa or specialty dining. I know because I checked. The minimum age to participate in Club HAL is three years. Every charge against your room bill, including the hotel service, can have your OBC used on it. For further information on our relationship with airlines, please refer to your Cruise Contract. Low Price Guarantee: If a guest books a HAL cruise with the Early Booking Bonus Offer (the original booking) and such guest finds a cheaper price for an identical booking within the duration of the Early Booking Bonus Offer (the Comparison Fare), the difference may be compensated in the form of an onboard credit, stateroom upgrade or other method. For 10- to 20-day voyages, guests will receive two nights: one night at Pinnacle Grill and one night at Canaletto and/or Tamarind. It's not a deposit, but they do hold the funds on your card. The amount of compensation will be determined by the difference between the booked fare and the current available fare displayed on HollandAmerica.com the day the request is received by HAL. We just had a not great OBC experience on the Koningsdam It actually was great, buit we were given a lot of bad and conflicting information by Guest Services AND Seattle. Keep it with you at all times and if possible, leave all medication in its original container, and carry a list of the prescription names, dosage amounts and times taken for all medications. For ships without Tamarind, guests will receive one night at Pinnacle Grill or Canaletto. Children ages 3 - 6 years old have a sign in and out policy. To celebrate Holland We welcome you to learn more about our commitment to protecting the environment by reviewing our sustainability report at www.hollandamerica.com. 2016 and thereafter, the legal drinking age onboard will be 18 for voyages which depart from and return to Europe, China, Hong Kong, Singapore or Taiwan, and the legal drinking age onboard will be 20 for voyages which depart from and return to Japan. Book on board and you can reserve your next cruise at a reduced deposit of only US$100, US$300 or US$1,000 per person and receive a shipboard credit of up to US$500.00 per person. Bear in mind that the screening process for any point of embarkation is similar to that at an airport. I have $550 onboard credit from different sources for a 14 day cruise. A nonrefundable Service Charge of 18% of purchase will be automatically added to optional purchases of beverage packages, drinks, dining room and specialty dining, private events, and other elected products, services or amenities provided to guests that are not included in the Cruise Fare. Please Note: To allow us to expedite immigration clearances in the various countries you will be asked to surrender your passport to our staff upon check-in. Distilled/purified water in factory-sealed containers (including plastic containers) for the reconstitution of infant formula is allowed in checked luggage for staterooms with infant bookings. Guests will be asked to discard open beverages in plastic containers prior to boarding. Refunds for purchases of onboard products and services will be credited to your onboard account whetherpurchased prior to or during your cruise. Usually there is a fee required. Holland America Cruises is currently running a special cruise deal that offers free balcony upgrades and bonus onboard credits of up to $400. Religious services may not be able to be held on embarkation/disembarkation day. Book your next Holland America Line cruise while on board and receive Double Onboard Spending Credit up to US$500 per person, good for your next Holland America Line Cruise. For special meal arrangements, please contact the Ship Services Department at1-800-541-1576 (or email: hal_ship_services@hollandamerica.com) at least 90 days prior to departure. Please see the following important information about your luggage tags. :D. I understand that. Download the app before your cruise, log in, and immediately start using Navigator. The Hotel Service Charge is either $13.50 or $15.00 (for a suite) per person, per day. (called a visa) before entering the country, and some countries require that you obtain a visa regardless of whether you plan to go ashore in that particular port or not. Choose traditional pre-set seating and dining times or a flexible open schedule the choice is yours to make prior to departure for your cruise. Additional cigars and cigarettes may be brought into the country, but they will be subject to duty and taxes. We seek, to the extent feasible, to accommodate guests with disabilities. Representatives are on hand to assist you in any way they can, including assistance with travel delays and contacting loved ones. Holland America Line has implemented this requirement so that you all remain together should an emergency arise that requires one or more in yourparty to be disembarked in a non-U.S. port.